Listening and acting: How Welcome Hosts are enhancing the customer experience for the Government of Jersey 

Since the Government of Jersey Customer Hub opened its doors at Union Street, the Welcome Hosts have been doing much more than greeting visitors – they’ve been listening, learning, and leading change. Through exit surveys and daily interactions, they’ve gathered valuable feedback from customers and used it to drive improvements across the building.  One of … Read more Listening and acting: How Welcome Hosts are enhancing the customer experience for the Government of Jersey 

Highlights from the Government of Jersey

Here’s your weekly round-up of last week’s news, long-reads (blogs), and updates on important initiatives from the Government of Jersey. 📰 News New Code of Practice approved for Health and Safety Inspectors The Government of Jersey has approved a new Code of Practice for Health and Safety Inspectors, aiming to enhance transparency and consistency in … Read more Highlights from the Government of Jersey

Delivering more than Healthcare – the Social Value of the new Acute Hospital

The New Healthcare Facilities Programme (NHFP) is about more than bricks and mortar – through the Programme’s Social Value targets, it has committed to creating lasting benefits for Jersey that will go far beyond the improved healthcare services that can be delivered owing to the new buildings and infrastructure. What is social value – and … Read more Delivering more than Healthcare – the Social Value of the new Acute Hospital

The Future of healthcare in Jersey: A conversation with the independent advisors

This blog is a conversation between the three independent advisors supporting the Minister for the New Healthcare Facilities Programme in Jersey. Their diverse expertise brings transparency, informed oversight, and a balanced representation of Islander voices to this significant infrastructure project. Dr Nigel Minihane is a retired General Practitioner with over 30 years of experience in … Read more The Future of healthcare in Jersey: A conversation with the independent advisors

Handling with care

Driven to help those in need: An important cog in the health services wheel

José Livramento has spent three decades working with members of the public in different sectors of society so taking a role with the Patient Transport Services (PTS) team was a natural move for him. He was aware of the value and importance of the transport services offered to vulnerable members of the community and this … Read more Driven to help those in need: An important cog in the health services wheel

Firefighting – a family affair 

Charting a brighter future by degrees 

ITV Channel Weather Presenter Lily Carter reflects on how the Jersey Bursary helped her secure her dream job  Government support for those considering extending further education studies does not end at undergraduate degree level, with funding available for courses that fill skills shortages in the Island.  Student finance is available for professional qualifications required by … Read more Charting a brighter future by degrees 

Building a Future in Jersey: the Economy

Tom Holvey could be said to specialise in island economies. Before he came to Jersey, he worked for a time on a rather more remote island, as Chief Economist for the government of St Helena. “There’s definitely something about an island mentality,” he says. “You feel you’re that bit more independent, more reliant on yourself. … Read more Building a Future in Jersey: the Economy

When cleaning is a serious operation 

A sterile environment is vital in operating theatres. We have all seen surgeons on TV dramas or docu-series going through extensive hand-washing routines before beginning a procedure, but who are the unsung heroes behind the scenes who ensure the environment and equipment used is clean to ensure patient safety and optimise recovery?  In Jersey, this … Read more When cleaning is a serious operation