blog.gov.jeThe Climate and Environment team explains how the owners of The Pembroke upgraded their heating system through the Low Carbon Heating Incentive, alongside wider improvements to modernise their kitchen and reduce reliance on fossil fuels
When Martin and Alla took over The Pembroke, they knew they wanted to invest in the future of the business. What they didn’t expect was that a kitchen upgrade would lead to a complete transformation of the property’s heating system.
Like many older commercial buildings in Jersey, the pub relied on a combination of oil-fired heating and gas appliances. The systems were old and became increasingly unreliable and expensive to maintain. The couple began exploring alternatives while planning improvements to the kitchen.
“We started looking at electric options for the kitchen,” said Alla. “Once we started asking questions and finding out more, that led us to look at the heating system as well.”
Joe in the bar at The Pembroke. The previously cold area is now consistently warm during winter months
Reliability was one of the biggest drivers behind the decision.
“The oil system was ageing and causing issues,” Alla added. “It was breaking down regularly and the bar area could be very cold during winter. The decision really came together after speaking with Stephen, who is both a local at the pub and also works at Jersey Electricity. He introduced us to Wayne from Advanced Heating Ltd, who was excellent, very professional and clearly cared about the quality of the work. Having the right people involved made a big difference and it’s something we are really keen on – knowing our contractors and trusting them.”
Support through the Low Carbon Heating Incentive
The couple were not initially aware that financial support was available through the Government of Jersey’s Low Carbon Heating Incentive. The grant became a key factor in making the project viable.
“We’ve only owned the business for a couple of years and have been investing gradually,” said Alla. “Replacing a heating system and electrifying the kitchen is a significant investment for any business. The grant helped make that decision much easier.”
The grant application process was completed by Wayne, who helped them understand the available options and complete the necessary paperwork.
“Moving away from oil and gas felt like the right long-term decision for the business. As well as improving reliability, we know the new system will help reduce the building’s environmental impact,” Martin said.
Keeping the business running
One concern many businesses have about major upgrades is disruption.
At the pub, work was carefully phased around trading hours. Most installation work was carried out during the mornings or on days when the premises were closed, allowing the business to continue operating with minimal interruption.
“The project was delivered without the need for a major electricity supply upgrade, helping to keep disruption and costs down,” Wayne said.
Hot water supplies for the kitchen were prioritised throughout the project and the switch to electric hot water was completed within 24 hours. The existing radiators could also be retained, helping to minimise disruption and avoid additional building work.
“No full closure was needed,” Martin said. “The team worked around our opening hours and everything was managed really well.”
A year on
Alla (with Mika and Rusty the dog): “Replacing a heating system and electrifying the kitchen is a significant investment for any business. The grant helped make that decision much easier”
Almost a year after installation, the owners say the system has performed exactly as hoped.
The heat pump automatically adjusts according to outdoor temperatures, helping maintain a comfortable indoor environment throughout the year. The previously cold bar area is now consistently warm during winter months, and the owners report far fewer maintenance concerns.
“It’s much more reliable and easier to manage,” said Alla. “We haven’t had to call anyone out to fix anything. It just works.”
In the kitchen, the new electric appliances have been easy to adapt to. “The kitchen feels cleaner and more modern, and we’ve been pleased with how they perform day to-day.”
While they are still collecting a full year’s worth of energy data, early projections suggest the business could see lower overall energy costs and are hopeful the investment will pay for itself over time.
Advice for other businesses
For Martin and Alla, the experience has reinforced the value of planning ahead and seeking expert advice.
“Trust the professionals. They know what they’re doing and want your business to succeed,” said Martin.
“If it feels like the right option for your business, be brave and go for it. Should any business ever consider the step, they will be welcome to come and have a look at our system.”
What is the Low Carbon Heating Incentive?
The Low Carbon Heating Incentive is a Government of Jersey grant scheme designed to help homeowners and businesses replace fossil fuel heating systems with low-carbon alternatives, such as heat pumps. The scheme contributes towards the upfront cost of installing eligible technologies, helping reduce carbon emissions and supporting Jersey’s transition to net zero.
Businesses and householders interested in applying can find full details, eligibility criteria and approved contractors at gov.je/LowCarbonHeat.
Applications are made through approved CQS contractors, who can advise on eligibility and submit the grant application on behalf of the property owner before installation work begins.
Please find the full list of approved CQS contractors at cqs.je.