Making it easier to pay import GST online

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At Jersey Customs and Immigration Service (JCIS) we are improving our online revenue collection system which is accessed by private importers to pay excise/customs duty and import GST on goods imported into the Island.

The current interface was developed when GST was introduced in 2008 and through listening to public feedback we recognised a redesign of the online service was needed. One of the improvements made in response to what we were being told is that the screens are now re-engineered to work with mobile devices.

Continued improvements

The work has been carried out in conjunction with Teleologica, the systems supplier. It is hoped that this will be the first of many enhancements that will benefit members of the public as well as improving the efficiency of Jersey Customs.

Customer benefits:

  • a quicker simpler to use site
  • accessible on mobile devices such as phones and tablets

Internal benefits:

  • Reduce demand on officer resource (currently we receive around¬†150 calls a day from people needing assistance when declaring goods)
  • Increase investigative work
  • Capture more revenue
  • Resilient technology

From the end of Q1 2016 members of the public will be able to use the revamped system making it an easier and more straightforward process. As with a number of eGov projects, future development will continue to focus on the feedback from users.

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